Iwona Bialynicka-Birula

Head of Applied Research

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How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics

Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.

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Building and Deploying Production‑Grade AI Agents: Cresta’s End‑to‑End Approach

In this post, we walk through Cresta’s full lifecycle for building and deploying production-grade AI agents.

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AI Innovation
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AI-Ready Knowledge for Contact Centers: Closing the Gap Between the Knowledge Base and AI

Learn about Cresta's approach to transform knowledge bases into AI-ready knowledge that supports the modern contact center.

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AI Innovation
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Grounding Reality – How Cresta Tackles LLM Hallucinations in Enterprise AI

Discover the six core pillars behind Cresta’s ground-breaking approach to building AI systems that minimize hallucinations by design, not by chance.

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