The Faces of the Forward Deployed Team: Fran Marmousez
Fran Marmousez, a Forward Deployed Engineer (FDE) who works out of Cresta’s Australia office, shares how conversational AI has changed since she entered the field in 2020, the traps hiding in AI quality evaluation, and what customers often get wrong about deploying agents.
How Cresta Built a World-Class Forward Deployed Engineering Team in a Year
Our Head of FDE shares what he’s learned from building a team that helps top brands deliver great customer experiences.
The Faces of the Forward Deployed Team: Fran Marmousez
Fran Marmousez, a Forward Deployed Engineer (FDE) who works out of Cresta’s Australia office, shares how conversational AI has changed since she entered the field in 2020, the traps hiding in AI quality evaluation, and what customers often get wrong about deploying agents.
How Cresta Built a World-Class Forward Deployed Engineering Team in a Year
Our Head of FDE shares what he’s learned from building a team that helps top brands deliver great customer experiences.