Robert Kugler
Head of Security, IT, & Compliance
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The New Perimeter is Your Contact Center: Why Observability Now Belongs in Your Tech Stack
This post explores why observability—seeing what’s happening inside every conversation and workflow—is now essential for security. Learn how Cresta’s real-time intelligence, behavioral insights, and in-the-moment guardrails shrink the gray space where fraud and insider abuse thrive.
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