Introducing Cresta's Agent Operations Center, real-time oversight and guidance for AI & human agents.

Introducing Cresta's Agent Operations Center, real-time oversight and guidance for AI & human agents.

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Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents

Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.

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Best Practices
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Five Lessons For Transitioning to a Remote Contact Center

As the world unites to slow the spread of COVID-19, businesses are stepping up to play th...

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Experts On Day One

Becoming an expert is difficult. We spent years in our PhD programs sitting in classrooms, reading papers, and programming to become “experts.”

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