Deliver exceptional cx for less, with human-centric AI agents you can trust
Cresta AI Agent delivers human-like conversations across channels that adapt to customer needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.
Delight customers with human-like conversations
Engage customers naturally, with AI Agents that sound and feel human, while always staying true to your brand. Cresta’s decentralized agentic design is capable of navigating dynamic conversations, securely taking action across the tech stack, and efficiently resolving even the most complex customer issues.
Connect the customer experience across every channel
Meet customers where they are and help them get to where they need to be. Cresta AI Agents are optimized for the unique requirements of each channel, while retaining context and seamlessly transitioning between them to solve problems more effectively.
Automate more, without sacrificing quality
Deploy more effective AI Agents with deep conversational insights that pinpoint what to automate and the behaviors that drive success. With AI-driven testing, observability, and quality management, Cresta makes it easy to continuously optimize performance.
Enterprise guardrails to deploy with confidence
Protect your business and your customers with system-level guardrails, supervisory models, and automated real-time monitoring. Cresta’s unique approach to threat detection proactively identifies new risks and evolves over time, so your AI Agents can operate safely and securely.
One platform for human & AI agents
Facilitate smooth hand-offs, consistently benchmark performance, and capture holistic insights across every interaction. Cresta brings human and AI Agents together on a single platform so you can manage quality, optimize performance, and understand the voice of your customer more completely.
Why do enterprise contact centers trust Cresta AI Agent?
Unparalleled AI expertise
Collaborate with dedicated Agent PMs and forward deployed engineers to design, deploy, and optimize world-class AI Agents, specifically tailored to your business needs.
Proven market leadership
Partner with a leader recognized for delivering proven results with Fortune 500 companies across diverse customer experience use cases.
Flexible, multi-model architecture
Stay ahead of the innovation curve with Cresta's agentic architecture, designed to rapidly incorporate best-of-breed models at every layer of the AI Agent stack.
Turn every conversation into a competitive advantage
Learn how to transform your CX strategy, delivering more for less with Cresta AI Agent.
