Plan your dream trip with Cresta AI Agent at CCW Las Vegas – Learn more

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Why Transcription Performance Is Holding Back Your AI Strategy

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    We’re Going Global! Cresta Expands to APAC and EMEA

    READ THE POST
Request a demo
Request a demo

AI customer care solutions to boost productivity and improve satisfaction

Harnessing generative AI for unparalleled customer support for chat

Your contact centers serve as the central hub for your business, responsible for triaging inquiries and customer experiences delivered by your agents play a pivotal role in shaping the relationship with customers. Unfortunately, conventional tools and processes often impede an agent’s ability to work efficiently and effectively, leading to subpar experiences for both customers and employees.

customer experience automation
Is your business capturing the most relevant and accurate information from all customer interactions?
customer experience solutions
What percent of interactions are agents solving accurately and efficiently in the first conversation?
customer experience automation solutions
How much time are agents wasting looking for the best solution within your intrasites and knowledge bases?
cx automation
Are your agents losing critical time by searching for answers  and completing after-call work?

At Cresta, we understand the importance of enabling agents to make every interaction count. That’s why we developed Cresta for Care, a revolutionary solution that liberates chat agents from the constraints of repetitive tasks and empowers them to focus on what truly matters – providing accurate and personalized information to each customer in the moment.

Cresta harnesses the power of generative AI to provide real-time automation and guidance to chat agents as they navigate complex care conversations. With its suite of intelligent features, Cresta enhances chat care agents’ productivity, unlocks their knowledge potential, and enables managers to coach effectively.

VIEW SOLUTION BRIEF

Customer results

Top US Airline saw 15% reduction in ART and 30% reduction in time to first response

Leading  American ISP saved 700 hours of looking for answers each month

Top retailer has seen 5% increase in NPS per quarter ever since implementing Cresta

Cresta integrates and layers effortlessly onto existing messaging platforms

Experience enhanced productivity, elevated customer care solutions, and tangible business outcomes

cx insights

Get in front of the issues before they spiral

Discover unknowns and trends that lead to satisfied customers and rapid issue resolution. Features include: Customer Insights, Topic Discovery, Keyword Insights, and Trends & Anomalies

cx analytics

Elevate your coaching expertise with efficiency

Unlock the potential of coaching, quality assurance, and performance management. Features include: Performance Insights, Leaderboards, Coaching & Collaboration, QA

chat for customer experience

Turn your cost center 
to your revenue center

Uplevel your existing agents to cross sell and upsell, doing more with less with Self Service Hints

customer solutions

Save hours in typing 
and repetitive tasks

Improve agent productivity while eliminating after-call work. Features include: Smart Compose & Suggestion, Auto Note Taking & Summarization

cx knowledge base

Make sure agents get it right the first time, every time

Rapidly surface knowledge even for the most complex chat conversations with OmniSearch & Knowledge Assist

Elevate your customer care solutions to new heights with Cresta’s 
generative AI for chat– the ultimate ally for your agents.

Request a demo
100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings