Cresta Conversations: Turn CX into a Competitive Advantage
Join us during the ICMI Contact Center Summit for an exclusive evening of exceptional dining, visionary conversations, and high-impact networking.
An Elegant Evening at The Palm Orlando
An Elegant Evening at The Palm Orlando
At The Palm — one of Orlando’s most renowned dining experiences — you’ll enjoy a curated multi-course meal in a private setting. Every detail is crafted to delight and create the perfect atmosphere for meaningful connection.
Where AI Meets Contact Center Innovation
Where AI Meets Contact Center Innovation
This dinner unites executives, customer experience leaders, and contact center innovators for an evening of elevated dining and meaningful dialogue. Together, we’ll explore how AI is reshaping service organizations — from empowering agents and supervisors with real-time insights to delivering faster, more personalized experiences that exceed customer expectations.
Connections That Matter
Connections That Matter
Beyond conversation, this evening is about building lasting relationships with peers and leaders shaping the future of the contact center. Expect to leave with new perspectives, fresh ideas, and potential partnerships that move the industry forward.
Event agenda
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