Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
Cut costs, not quality, with human-centric AI agents you can trust.
Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
Discover and reinforce the true drivers of contact center performance.
Discover and reinforce behaviors that accelerate revenue growth
Deliver brand-defining CX at a lower cost per contact
Transform churn risks into lifelong promoters
Accelerate collections while minimizing compliance risk
Learn how Cresta is delivering lasting value for our customers.
Hilton Enterprise Architect Ali Shoukat highlights the importance of investing in first-party data rather than external lists.
A massive power outage across Spain and Portugal on April 28 left major cities in darkness, disrupting daily life and commerce.
A $250k settlement resolves a lawsuit for alleged ADA violations involving a blind call center employee.
American Airlines is focusing on its AAdvantage loyalty program and premium cabins as it faces macroeconomic headwinds.
Verizon reports increase in sales through its CS teams after deploying Gemini AI assistant.
UNODC finds groups adopting generative AI and deepfakes to enhance scam effectiveness and scalability.
UnidosUS reports a multi-year operational breakdown in Florida's Medicaid hotline, affecting Spanish-speaking callers.
Salesforce unveils Tableau Next, calling it “the world’s first agentic analytics platform”
Jeremy Dodson, CISO at NextLink Labs, advocates for a proactive cybersecurity approach to AI threats, and adopting an attacker mindset.
Hertz partnering with Israeli AI startup UVeye to deploy AI-powered vehicle inspection systems at major U.S. airports, starting in Atlanta.
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