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July 30, 2025
Retail

To win back customers, big brands must act like the 'shop around the corner'

Press Ganey Forsta's Rebecca J. Becker discusses using data to replicate the personalized service of small shops.

by 
Cresta Team
August 11, 2025
CS/CX

IBM’s Global AI Partner on Fixing CX Bots: The ‘Human Touch’ Is Just Good Data

by 
Cresta Team
August 5, 2025
CS/CX

Your customers are looking for help on Google, not your website: Gartner Report

by 
Cresta Team
August 4, 2025
Retail

Retailers lose out as credit card denials drive customers away: report

by 
Cresta Team
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April 24, 2025
CS/CX

Report says Florida's Medicaid hotline fails Spanish speakers, despite $12M investment

by 
Cresta Team

UnidosUS reports a multi-year operational breakdown in Florida's Medicaid hotline, affecting Spanish-speaking callers.

All Topics
April 23, 2025
AI

Salesforce debuts Tableau Next, pitched as ‘the world’s first agentic analytics platform’

by 
Cresta Team

Salesforce unveils Tableau Next, calling it “the world’s first agentic analytics platform”

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April 20, 2025
AI

CISO warns AI requires a new type of defense to keep customers safe

by 
Cresta Team

Jeremy Dodson, CISO at NextLink Labs, advocates for a proactive cybersecurity approach to AI threats, and adopting an attacker mindset.

All Topics
April 20, 2025
Automotive

Hertz bets on AI for vehicle inspections, but will customers pay the price?

by 
Cresta Team

Hertz partnering with Israeli AI startup UVeye to deploy AI-powered vehicle inspection systems at major U.S. airports, starting in Atlanta.

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April 20, 2025
Travel and Hospitality

Hotel loyalty programs surge as travelers seek value in uncertain economy

by 
Cresta Team

* Hotel loyalty program membership in the U.S. increased sharply in 2024, reaching over 675 million members, according to research from CBRE.

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April 20, 2025
Latest

AWS and Zoom partner to connect enterprise data in familiar interfaces with AI

by 
Cresta Team

Zoom partners with AWS to integrate enterprise data with AI tools in a familiar interface.

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April 16, 2025
Travel and Hospitality

Air New Zealand profits millions from COVID-era unclaimed travel credits

by 
Cresta Team

Air New Zealand expects millions in travel credits to go unclaimed, boosting its earnings amid lower profit projections.

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April 16, 2025
AI

OpenAI eyes $3 billion Windsurf acquisition to prove AI coding dominance

by 
Cresta Team

OpenAI is in advanced talks to acquire Windsurf, an AI-powered coding tool, for approximately $3 billion.

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April 16, 2025
Latest

Shopping app Nate's CEO indicted for fraud, disguising human workers as AI

by 
Cresta Team

Former CEO of AI shopping app Nate indicted for defrauding investors by falsely claiming the app was powered by advanced AI.

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