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April 15, 2025
Travel and Hospitality
Leaked memo reveals American Airlines' plan to address flyers' biggest pain points
by
Cresta Team
According to a widely-reported leaked memo, American Airlines plans to address CS issues starting June 9.
All Topics
April 15, 2025
Latest
Federal judge overturns CFPB rule capping credit card late fees at $8
by
Cresta Team
A federal judge in Texas has nullified the CFPB’s rule capping credit card late fees at $8, citing a violation of the Credit Card Accountability and Disclosure Act of 2009.
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April 8, 2025
CS/CX
Social Security's tech overhaul risks worsening customer service amid staff cuts
by
Cresta Team
Social Security faces a customer service crisis as AARP reports a decline linked to staff reductions and office closures.
All Topics
April 8, 2025
Finance
Bank of America bets big on AI, channeling $4 billion to boost productivity
by
Cresta Team
Bank of America allocates $4 billion of its 2025 tech budget to AI, nearly a third of its $13 billion annual tech spend.
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April 8, 2025
CS/CX
New Zealand raises consumer care standards for utility companies as costs climb
by
Cresta Team
New Zealand's Electricity Authority mandates new Consumer Care Obligations for power companies, focusing on clear communication and fair fees.
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April 7, 2025
Automotive
Car buyers rush to lock in pre-tariff deals, with used market set to surge
by
Cresta Team
Anderson Economic Group says tariffs may add $2,500 to $12,000 to vehicle costs, impacting both consumers and the supply chain.
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April 7, 2025
Retail
How Amazon’s data moat is shaping the future of online shopping and search
by
Cresta Team
Ben Watson of 9Bar Commerce Consultancy: Amazon now redirects search results to external websites, aiming to diversify search experiences and gather new data.
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April 7, 2025
AI
Open Deep Search challenges AI giants with open-source innovation
by
Cresta Team
Sentient Foundation releases Open Deep Search (ODS), an open-source AI framework rivaling proprietary solutions like Perplexity and ChatGPT Search.
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April 7, 2025
AI
Flush with cash, OpenAI plans open-source release to court cost-conscious devs
by
Cresta Team
OpenAI plans to release a new open-source large language model, its first since GPT-2.
