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News

July 30, 2025
Retail

To win back customers, big brands must act like the 'shop around the corner'

Press Ganey Forsta's Rebecca J. Becker discusses using data to replicate the personalized service of small shops.

by 
Cresta Team
August 11, 2025
CS/CX

IBM’s Global AI Partner on Fixing CX Bots: The ‘Human Touch’ Is Just Good Data

by 
Cresta Team
August 5, 2025
CS/CX

Your customers are looking for help on Google, not your website: Gartner Report

by 
Cresta Team
August 4, 2025
Retail

Retailers lose out as credit card denials drive customers away: report

by 
Cresta Team
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April 15, 2025
AI

OpenAI's GPT-4.1: boosted performance and slashed pricing

by 
Cresta Team

OpenAI unveils GPT-4.1, offering three variations tailored for different business needs with boosted processing capabilities and competitive pricing.

All Topics
April 15, 2025
Retail

Tariff pressures may offer a rare breakout moment for retailers to better connect with consumers

by 
Cresta Team

Tim Zawislack, retail expert and ex-CDO at Conair, says brands heavily reliant on Chinese manufacturing face challenges in passing costs to giant retailers.

All Topics
April 15, 2025
Latest

Experts say AI may finally have its shining moment to reshape government agencies

by 
Cresta Team

Patrick Jacolenne, CEO of Datalogiq 360, sees AI as a tool to streamline regulatory processes and preserve agency structures post-CFPB.

All Topics
April 15, 2025
AI

As consumers demand better AI answers to life's hardest questions, Content Legal delivers

by 
Cresta Team

Contend Legal uses AI to provide accessible, real-time legal help for individuals facing issues like unfair firings and workplace discrimination.

All Topics
April 15, 2025
Travel and Hospitality

Leaked memo reveals American Airlines' plan to address flyers' biggest pain points

by 
Cresta Team

According to a widely-reported leaked memo, American Airlines plans to address CS issues starting June 9.

All Topics
April 15, 2025
Latest

Federal judge overturns CFPB rule capping credit card late fees at $8

by 
Cresta Team

A federal judge in Texas has nullified the CFPB’s rule capping credit card late fees at $8, citing a violation of the Credit Card Accountability and Disclosure Act of 2009.

All Topics
April 8, 2025
CS/CX

Social Security's tech overhaul risks worsening customer service amid staff cuts

by 
Cresta Team

Social Security faces a customer service crisis as AARP reports a decline linked to staff reductions and office closures.

All Topics
April 8, 2025
Finance

Bank of America bets big on AI, channeling $4 billion to boost productivity

by 
Cresta Team

Bank of America allocates $4 billion of its 2025 tech budget to AI, nearly a third of its $13 billion annual tech spend.

All Topics
April 8, 2025
CS/CX

New Zealand raises consumer care standards for utility companies as costs climb

by 
Cresta Team

New Zealand's Electricity Authority mandates new Consumer Care Obligations for power companies, focusing on clear communication and fair fees.

All Topics

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