Cut Costs, Not Quality with Cresta AI Agent – Read the post

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Why Transcription Performance Is Holding Back Your AI Strategy

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    We’re Going Global! Cresta Expands to APAC and EMEA

    READ THE POST
Request a demo
Request a demo

NEWS | Consumer Finance

Federal judge overturns CFPB rule capping credit card late fees at $8

by Cresta News Desk

published April 16, 2025

Credit: Tim Samuel (via Pexels)

A federal judge in Texas has scrapped a rule capping credit card late fees at $8. The potentially-lame-duck CFPB formed an unlikely pact with business and banking groups to urge justice officials to squash the Biden-era initiative.

Reasonable and proportional ruling: The judge granted the request on April 15, saying the rule violated the Credit Card Accountability and Disclosure Act of 2009 by preventing lenders from charging fees "reasonable and proportional" to late payment violations, as reported by Reuters.

Junk fees: The credit card fee cap was developed under former President Biden’s campaign to tame so-called "junk fees", which were averaging around $32 before the cap. Business groups argued the measure would force newer customers to shoulder increased costs, while also undermining legitimate efforts to prompt timely payments.

Critics said lowering fees would reduce the deterrent effect for delinquent borrowers, as noted by reporting from the American Bankers Association. Those industry players emphasized the costs of pursuing overdue funds and passed these expenses on to responsible customers.

Partisan policy: The CFPB’s change of heart fits into a larger pattern of pulling back on Biden-era regulations under current President Donald Trump, who has targeted rules deemed damaging to business, says The Hill. The bureau also recently announced an end to enforcing a mandate requiring nonbank financial companies that repeatedly break consumer laws to register.

Consumer consequences: The ruling has real consequences for cardholders. Many face reinstated late fees ranging between $30 and $41, rather than the $8 limit. Advocates worry that financially vulnerable people will be most affected by the jump in penalties, but issuers say it keeps costs in line with actual risks and prevents higher fees from trickling down to those who pay on time.

Key points
  • A federal judge in Texas has nullified the CFPB's rule capping credit card late fees at $8, citing a violation of the Credit Card Accountability and Disclosure Act of 2009.

  • The decision aligns with business and banking groups' arguments that the cap would increase costs for new customers and undermine timely payment efforts.

  • The ruling reflects a broader rollback of Biden-era regulations under President Trump, impacting consumer financial protections.

100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings