Press Releases

Cresta Names Ex-Google Exec Ping Wu as CEO for AI Advancement

Wu to leverage extensive AI experience to spearhead new contact center product innovation and drive growth

May 19, 2023

Cresta Expands its Generative AI Solutions for the Contact Center

Cresta announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers.

Mar 27, 2023

Cresta Named Winner in 2023 Artificial Intelligence Excellence Awards

Cresta, a leading provider of generative AI for the contact center, announced today that Business Intelligence Group has named the company a winner in its Artificial Intelligence Excellence Awards program

Mar 23, 2023

Cresta Receives 2023 CUSTOMER Magazine Product of the Year Award

The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

Mar 15, 2023

Cresta Wins Five9 VoiceStream Partner of the Year Award

Cresta has been named VoiceStream Innovation Partner of the Year by Five9, a leading provider of the intelligent cloud contact center.

Jan 31, 2023

Crested Recognized as an “Innovator” for Conversational AI

Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. The report recognizes the leading providers using conversational AI technology to improve customer and employee experience.

Jan 17, 2023

Aragon Research Names Cresta a "Hot Vendor"

Cresta announced it has been included in the list of “Hot Vendors” in the 2022 report by Aragon Research, Inc.

Dec 14, 2022

Zoom and Cresta Partner to Deliver Real-Time AI Intelligence

Zoom customers can now maximize revenue generation, reduce customer turnover and improve call coaching and compliance

Nov 9, 2022

Unicorn AI Startup Cresta Adds Veterans to Leadership Team

"Scott and Adam bring decades of customer engagement experience to Cresta at an important time for our company," said Zayd Enam, CEO of Cresta.

Oct 19, 2022

Cresta Expands Vision for Real-Time Intelligence

Introduction of Insights and Chatbot products and updates to Director and Agent Assist enables a new era of contact center productivity.

Aug 2, 2022

Cresta Resources

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Video

The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact

United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.

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Video

Introducing the Agent Operations Center

Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.

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Webinar

Agent Operations Center: Real-time oversight and guidance for a hybrid workforce

Join us to discover how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.

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