UNLOCK YOUR TEAM’S TRUE POTENTIAL WITH REAL-TIME AGENT ASSIST
Cresta Agent Assist gives every agent superpowers, guiding them with best practices, precise answers, and AI summaries so they can get better results, faster.
Empower agents with real-time hints, reminders, and workflows tailored to each conversation. With proven, context-specific strategies, agents can confidently navigate any scenario like seasoned professionals from day one.
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Empower agents to resolve issues faster and more consistently. Cresta’s Generative Knowledge Assist unifies your knowledge sources and instantly delivers precise responses in real time, with no need for searching or prompts.
Enable agents to focus on the customer and work more efficiently both during and after conversations. Cresta’s AI summary features are fully customizable and generated instantly to maximize the impact on average handle time.
Transform the operating efficiency of chat-based sales and support teams. With Cresta’s chat co-pilot, Cresta can reduce agent typing by over 50% using models that learn from top performers and successful conversation outcomes.
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA AGENT ASSIST?
Precision Performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified Intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
