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Report

The ROI of Real-Time Agent Guidance

“Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates.”

This report, completed by Aberdeen Strategy & Research, highlights how AI helps align agent performance with Customer Expectations. See how real-time artificial intelligence (AI) is helping contact centers maximize agent performance, create happy customers, and reduce costs — the three top priorities of most contact center leaders in 2021.

  • How real-time AI is improving agent performance, even during WFH.
  • How AI driven real-time guidance drives a 3.3x increase in customer retention.
  • How modern contact centers are leveraging AI to take quality assurance to the next level.

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