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The ROI of Real-Time Agent Guidance

Aberdeen Strategy & Research highlights how AI helps align agent performance with customer expectations.

"Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates."

This report, completed by Aberdeen Strategy & Research, highlights how AI helps align agent performance with Customer Expectations. See how real-time artificial intelligence (AI) is helping contact centers maximize agent performance, create happy customers, and reduce costs — the three top priorities of most contact center leaders in 2021.

Download Aberdeen's report to learn:

  1. How real-time AI is improving agent performance, even during WFH.
  2. How AI driven real-time guidance drives a 3.3x increase in customer retention.
  3. How modern contact centers are leveraging AI to take quality assurance to the next level.