5 Real-Time Agent Augmentation Strategies That Drive Real ROI
Most agent assist tools fall short. They offer surface-level guidance—like generic next-best actions—because they lack the underlying technology to truly understand conversation context. As a result, they fail to consistently impact conversations in the moments that matter most, leading to inconsistent experiences, missed KPIs, and limited ROI.
But real-time agent augmentation can be so much more. Join us on August 7th to discover how Cresta Agent Assist uses outcome-driven AI, deep conversation context, and integrated data to unlock unique use cases with significant business value.
Whether you’re just starting to evaluate use cases for real-time agent augmentation or looking to scale your strategy in new ways, this webinar will open your eyes to the art of the possible.
👉 Register now to see how real-time agent guidance can transform your operations—live demos included.
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5 Real-Time Agent Augmentation Strategies That Drive Real ROI
Discover how Cresta Agent Assist uses outcome-driven AI, deep conversation context, and integrated data to unlock unique use cases with significant business value.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.