Cresta CEO & CMO on the Unified Human-AI Contact Center
In our latest Executive Stage, Cresta CEO Ping Wu and CMO Russell Banzon tackle the biggest challenge in contact centers today: how to bring humans and AI together as one workforce.
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
23 AI predictions for the enterprise in 2023
In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.
AI Brings Holiday Joy to the Retail Contact Center
Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.
How A.I.-Powered Voices Could Transform Customer Service
Inc. cited Cresta’s data on contact center turnover and highlighted the positive impact of conversational AI on customer experience.
Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive
CEO & Founder, Zayd Enam, sat down with Ishani Ummat from Madrona Ventures to discuss the innovative work happening at Cresta.
Cresta brings more AI-powered insights and chatbots to the contact center
Cresta announces additional AI-driven tools to enable smarter business insights and better outcomes.
No Room for Lazy AI in Contact Centers, Says Cresta CEO
Zayd Enam and Moshe Beauford discuss “Lazy AI” and how artificial intelligence can enhance the bottom line and increase agent productivity.
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