Cresta hits $100M annual revenue
Cresta CEO Ping Wu joins ‘Squawk Box’ to discuss the company’s human & AI hybrid model, who Cresta’s corporate customers are, integrating AI into the customer service experience, future of the call center business, and more.
Exclusive: a16z and Sequoia-backed AI startup Cresta hits $100M ARR
Cresta, a customer service AI company, hit over $100 million in annual recurring revenue, the startup tells Axios exclusively.
"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
Inside Brinks Home’s AI Strategy to Reduce Call Volume and Modernize Customer Support
Phil Kolterman of Brinks Home shares how Cresta has created major impact in their customer experience, transforming the contact center.
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI
Cresta CEO & CMO on the Unified Human-AI Contact Center
In our latest Executive Stage, Cresta CEO Ping Wu and CMO Russell Banzon tackle the biggest challenge in contact centers today: how to bring humans and AI together as one workforce.
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
The ABCs of Contact Centers: The Tech Driving Modern Customer Experience
Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.
The Race to Build a ChatGPT-Powered Search Engine
Greylock Partners General Partner Saam Motamedi joins Ed Ludlow to discuss how likely Microsoft's AI-powered Bing search engine is to take over Google. Plus, his thoughts on AI investing trends and the state of the VC ecosystem. (Source: Bloomberg)
A Look Ahead at CRM in 2023
CRM industry insiders see plenty of opportunity for savvy operators.
Channel Futures’ 2023 UCaaS Outlook: The Year of Democratization
AI and Customer Experience (CX) Will Become More Interconnected
23 AI predictions for the enterprise in 2023
In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.
AI Brings Holiday Joy to the Retail Contact Center
Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.
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