Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents
Master the art of handling difficult conversations across the contact center, no matter why your customers are dialing in. This guide will give you practical, actionable strategies that empower your agents to turn negative interactions into positive outcomes.
What You’ll Learn:
- How to Communicate with Empathy and Control - Learn how tone and word choice can shape the outcome of even the most tense interactions.
- Techniques for Problem-Solving with Confidence - Ensure faster resolutions while building trust.
- Ways to Personalize and Exceed Customer Expectations - how to tailor responses with personalized data, manage hold times, and much more.
Download now to equip your team with the tools they need to turn challenges into opportunities for customer satisfaction and loyalty.
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Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
Why Mutual of Omaha Describes Cresta's AI Implementation as “Easily the Best”
“Challenges mean nothing to them”. Hear from Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, on why implementing Cresta’s end-to-end AI platform was made seamless and easy, thanks to Cresta’s strategic partnership.