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Turning great experiences into powerful outcomes
"After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."
30pt
increase in NPS
"By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most: building stronger relationships with our customers."
"Cresta's AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value."
"In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability."
“Cresta helps us understand what the ‘art of the possible’ is and bring that to life. They have a very hands-on approach to working with us, and it gives us the confidence that they aren’t going to let us fail on this journey.”
“It really helped us to become a much more data-driven organization. It allowed us to be much more effective when we have the information available to us immediately.”
“Our voice AI Agent guides customers through complex, multi-step troubleshooting scenarios, and the positive feedback from these customers has been eye-opening.”
“Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.”
50%
Reduction in call volumes from journey optimization
“We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.”
$3.3M
Revenue lift
20%
Increase in revenue
100%
Calls scored for predictive CSAT
5.5x
Higher containment



















