Cresta and Snap Finance

Snap Finance harnesses the power of data to empower consumers of all credit types to get the financial flexibility they need. The team struggled with inefficiencies and a lack of visibility into their agent performance. Supported by Cresta’s team through implementation and deployment, Snap Finance saw immediate impacts on average handle time, customer satisfaction, and their approach to quality management.

Transcript

View more resources

Video

Cresta and Brinks Home

Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform call center operations and substantially improve the agent experience and QA processes. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology.

Learn more

Video

Holiday Inn Club Vacations

Holiday Inn Club Vacations is a resort, real estate and travel company with a mission to be the most loved brand in family travel. With 28 resorts in top travel destinations across the US, fostering Customer Obsession is a key strategic focus to grow their customer base and business.

Learn more

Video

Cresta Insights Demo

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action. Identify key trends, answer critical business questions, and uncover unknown unknowns, like why customers are calling in. Use these insights to make data-driven decisions and inform business and contact center strategy.

Learn more