Cresta and
Snap Finance
Snap Finance harnesses the power of data to empower consumers of all credit types to get the financial flexibility they need. The team struggled with inefficiencies and a lack of visibility into their agent performance. Supported by Cresta’s team through implementation and deployment, Snap Finance saw immediate impacts on average handle time, customer satisfaction, and their approach to quality management.
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Holiday Inn Club Vacations is a resort, real estate and travel company with a mission to be the most loved brand in family travel. With 28 resorts in top travel destinations across the US, fostering Customer Obsession is a key strategic focus to grow their customer base and business.
With Cresta Insights businesses can extract customer insights from conversational data and instantly take action. Identify key trends, answer critical business questions, and uncover unknown unknowns, like why customers are calling in. Use these insights to make data-driven decisions and inform business and contact center strategy.