Predictions for AI in the Contact Center 2025

Speakers

No items found.

View more resources

Video

Alaska Airlines + Cresta: Service at a New Altitude

Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.

Learn more

Video

Propel Holdings transforms customer experience with Cresta’s AI platform

As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.

Learn more

Video

The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact

United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.

Learn more