Predictions for AI in the Contact Center 2025

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From Metrics to Meaning: Insights from the 2025 Benchmarking Study

Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.

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Media Coverage

Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI

With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.

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Introducing Cresta's Automated AI Agent Testing suite

Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.

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