Predictions for AI in the Contact Center 2025

Thursday, December 12th 11:00 AM PT | 2:00 PM ET

With 2025 fast approaching and AI poised to transform every facet of the contact center, the real question isn’t if things will change—but how. Predictions for AI in the Contact Center 2025 brings together top industry leaders to share bold forecasts for the year ahead, giving you a front-row seat to the future of customer experience.

Join Dr. Natalie Petouhoff, a celebrated expert on AI-driven CX, and Cresta’s James Russell as they reveal what lies on the horizon for AI in contact centers. Together, they’ll not only share their own insights but also spotlight the most surprising predictions from other thought leaders, offering an exclusive glimpse into the trends set to shape 2025.

Designed for executives, decision-makers, and contact center leaders eager to stay ahead of the curve, this webinar provides the strategic edge you’ll need as the AI landscape evolves. Whether you’re a visionary, a skeptic, or somewhere in between, we’d love to have you join us on December 12th. Get ready to dive deep into the future of AI in the contact center—and leave equipped to face the new era of customer experience with confidence and clarity.