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Humans Still Matter (a lot) in CX, but AI Makes Them Better
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"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
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Introducing Automation Discovery: Build the Blueprint for CX Automation
Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.
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