Unlock the true potential of every agent with real-time copilots built for enterprise scale
Cresta’s AI models are trained on your unique conversations, KPIs, knowledge, and processes to guide agents, surface answers, and summarize interactions with unparalleled precision.
Real-time AI simply doesn’t work when it’s a step too slow. Cresta Agent Assist provides the right answers and guidance at exactly the right moment, with near-zero latency regardless of scale.
what actually works
Cresta models learn from the behaviors and answers that drive better outcomes—like AHT and conversion—providing guidance and answers that are proven to work.
Maximize performance with
outcome-driven behavioral coaching
Guide agents toward successful outcomes with dynamic hints, reminders, and workflows tailored to the context of each conversation. Armed with situationally-specific strategies that are proven to work, agents can confidently navigate any scenario and perform like seasoned professionals from day one.
Optimize sales and service
with just-in-time knowledge
Empower agents to resolve issues faster and more consistently, with fewer transfers. Cresta’s Generative Knowledge Assist unifies your knowledge sources and instantly generates accurate, exact answers to customer questions in real-time, eliminating the need for searching or prompts.
Drive productivity and capture better data with generative automation
Enable agents to focus on the customer and work more efficiently both during and after conversations. Cresta’s automated note-taking, entity extraction, and interaction summaries are fine-tuned for accuracy, fully customizable, and generated instantly to maximize the impact on average handle time.
Dramatically increase chat concurrency
and agent utilization
Transform the operating efficiency of chat-based sales and support teams. With AutoCompose, generative responses, and canned suggestions, Cresta can reduce agent typing by over 50% using models that learn from top performers and successful conversation outcomes.
“We were transferring almost 30% of our calls 18 months ago.
We are best in class at 8% now.”
Veronica Moturi, VP of CX, BrinksHome
The industry’s most powerful real-time copilot,
built on an enterprise-grade AI platform.
Turn insights into action at the speed of your business with Cresta Opera, a no-code command center for building and backtesting the rules, workflows and notifications that power personalized coaching, automated quality management, and real-time agent copilots.
Cresta seamlessly integrates into your existing tech stack, including telephony and chat platforms, CRMs, knowledge sources, and martech systems. Transform your contact center with a single unified intelligence layer that consolidates your data, insights, and AI workflows.
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI deployment, with industry-leading security certifications, custom PII redaction, and state-of-the-art guardrails to eliminate hallucination.
Cresta’s AI solutions are underpined by state-of-the-art models and systems proven to deliver unmatched accuracy, quality, and real-time performance for the world’s largest contact centers.
How Cox and Cresta partner to grow revenue and improve digital experience
How Brinks Home saves time, cuts costs, and drives results with Cresta
Unify siloed knowledge bases into one powerful real-time experience.
Automate away tedious tasks like mid-call note taking and post-call work
See Cresta Agent Assist in action