Authored By

Lillian Zhao

Lead Product Manager
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The Data Comes First: Mining Real Conversations for Test Coverage

Learn how Cresta mines historical data, synthetic customers, knowledge-base Q&A pairs, and post-launch feedback to build test coverage that reflects how customers actually behave.

Learn more
Engineering
All
No items found.

Why AI Agent Evaluations Fail — and How the Swiss-Cheese Model Prevails

Learn about Cresta's forward-deployed team and how they approach building and iterating on AI agents.

Learn more
Engineering
All
This author has no guides
No items found.

The Data Comes First: Mining Real Conversations for Test Coverage

Learn how Cresta mines historical data, synthetic customers, knowledge-base Q&A pairs, and post-launch feedback to build test coverage that reflects how customers actually behave.

Learn more
Engineering
All
No items found.

Why AI Agent Evaluations Fail — and How the Swiss-Cheese Model Prevails

Learn about Cresta's forward-deployed team and how they approach building and iterating on AI agents.

Learn more
Engineering
All
This author has no guides