Blogs authored by Nikolai Glushnev

Software Engineer

No items found.

Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data

See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.

Learn more
Engineering
All
No items found.

How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics

Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.

Learn more
Engineering
All

Ready to see the results for yourself?

See the unified platform for human and AI agents in action with a personalized demo