Authored By

Nikolai Glushnev

Software Engineer
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Before the Dashboard Knows: Detecting Real-Time Trends in CX Conversations

Get a deep dive into how our newest Insights capability, Real-Time Trends, works in this blog post from the engineering team.

Learn more
Ingeniería
All
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Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data

See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.

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Ingeniería
All
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How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics

Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.

Learn more
Ingeniería
All
This author has no guides
No items found.

Before the Dashboard Knows: Detecting Real-Time Trends in CX Conversations

Get a deep dive into how our newest Insights capability, Real-Time Trends, works in this blog post from the engineering team.

Learn more
Ingeniería
All
No items found.

Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data

See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.

Learn more
Ingeniería
All
No items found.

How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics

Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.

Learn more
Ingeniería
All
This author has no guides