Instantly generate accurate, customizable summaries during and after customer conversations to reduce AHT, improve the accuracy of customer data, and facilitate better collaboration between human and AI agents.
Cut after-call work and capture better data with summaries that preserve what matters
Capture the details that matter, every time
Automatically capture call reason, resolution, and outcomes with industry-leading accuracy and latency. Within seconds, Cresta delivers concise, editable summaries and syncs them with your CRM so critical context is never lost.
Tailor summaries to your unique business needs
Customize summary templates to mirror your organization’s terminology, workflows, and data requirements. Cresta blends bespoke data generation, instruction fine-tuning, and reinforcement learning to deliver precise, purpose-built summary models.
Generate detailed notes throughout each conversation
Continuously extract custom entities and structured notes as the conversation unfolds. Agents can verify and reference critical information in real time, reducing errors, accelerating escalations, and minimizing after-call work in regulated industries where every detail matters.
Seamless hand-offs between human and AI Agents
Generate and display summaries that equip human agents with the context they need during AI Agent hand-offs and escalations. A concise, detailed transfer summary eliminates repetition, reduces customer friction, and minimizes additional handle time, improving the experience for both customers and agents.
Make exceptional agent performance your competitive advantage
Precise models, tailored to your business
Small, specialized AI models recognize the nuanced needs and behaviors behind your business processes, at scale across millions of conversations. With Opera, business teams can build workflows for specific scenarios, test and simulate them on historical conversations, and refine them without writing code.
Engineered for real-time performance
Industry-leading latency ensures that your teams never miss a chance to act on an opportunity, answer questions correctly, or overcome an objection. Speech recognition, moment detection, and assistance delivery are optimized together so that agents receive guidance at the speed of a natural conversation.
One platform that reinforces what works
Deliver the right answers, offers, guidance, responses, and automated actions across use cases and industries—all on the same platform as quality management, coaching, and training. Turn conversation insights into a targeted flywheel that closes performance gaps and makes the next interaction better.
Convertimos grandes experiencias en resultados contundentes
Recursos útiles
Best Practices for AI to Human Agent Handoffs
Learn best practices for seamless AI-to-human agent handoffs, from transferring customer context to reducing friction and improving resolution rates.
Meet Deputy Agent: A Long-Running AI Agent Built for Customer Operations
Meet Cresta Deputy Agent, a long-running AI agent that carries customer operations workflows across...
Introducing Cresta Sentry-0.1: Recognize Personal AI Agents and Guide Every Response
Meet Sentry, Cresta’s proprietary ensemble model that detects personal AI agents in conversations. See how it helps CX teams…
