Empower agents to resolve issues faster and more consistently, while eliminating unnecessary transfers. Cresta Knowledge Agent continuously listens and delivers precise answers in real time, grounded in both conversation and on-screen context.
Resolve issues faster with trusted answers delivered right where agents work
Empower agents with proactive knowledge
Knowledge Agent proactively identifies knowledge moments throughout each conversation, putting exact answers and workflows right at agents’ fingertips with no need for searching or prompting. Delivered through a persistent, browser-based experience, it follows agents wherever they work.
Turn on-screen signals into more precise answers
By incorporating real-time browser context, Knowledge Agent can reference details such as account status, order history, or loyalty tier to tailor responses to the exact customer scenario. The result is situation-specific guidance, even when critical details aren’t explicitly stated.
Turn knowledge into action with guided workflows
Automatically identify the right procedure or workflow for any sales or support scenario. With step-by-step guidance to navigate even the most complex conversations, guided workflows ensure that agents stick to approved playbooks and best practices.
Unify sources and democratize knowledge access
Consolidate and sync knowledge from multiple systems into a single source of truth. With centralized management and real-time delivery, leaders can reduce transfers, consolidate queues, and improve resolution rates.
Make exceptional agent performance your competitive advantage
Precise models, tailored to your business
Small, specialized AI models recognize the nuanced needs and behaviors behind your business processes, at scale across millions of conversations. With Opera, business teams can build workflows for specific scenarios, test and simulate them on historical conversations, and refine them without writing code.
Engineered for real-time performance
Industry-leading latency ensures that your teams never miss a chance to act on an opportunity, answer questions correctly, or overcome an objection. Speech recognition, moment detection, and assistance delivery are optimized together so that agents receive guidance at the speed of a natural conversation.
One platform that reinforces what works
Deliver the right answers, offers, guidance, responses, and automated actions across use cases and industries—all on the same platform as quality management, coaching, and training. Turn conversation insights into a targeted flywheel that closes performance gaps and makes the next interaction better.
Convertimos grandes experiencias en resultados contundentes
Recursos útiles
Introducing Knowledge Agent
Delivering the right answers, right when agents need them
Unlock AI-Driven Knowledge Management
A blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines,…
Why Pay for Every Question Twice?
Learn how Cresta’s Precomputed Answer Engine reduces RAG latency with high-confidence answers that adapt to changi…
