A CX research agent for your customer interactions
Ask a question in your own words, and Cresta AI Analyst runs the research across your conversations, so what used to take a team of analysts weeks now takes minutes. Understand what's really driving your customers, and act on it to improve CX and drive down costs.
Ask in your own words, get real research back
Ask a question and AI Analyst finds the right conversations, analyzes them, and returns rich charts, comparisons, and written answers. Understand emerging issues, pressure-test anecdotes and rumors, and measure how a policy changes land. All in minutes, not weeks, with no manual call review.
“Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.“
Insights you can actually trust
Every answer cites evidence from specific moments in your conversations, via a patent-pending, peer-reviewed grounding process. Stats back up every number, and the underlying conversations are one click away. That's why you can trust what AI Analyst recommends, from talking points to policy to coaching.
“With legacy analysis, getting to the nuance required manual review of transcripts. I’m thrilled to see AI Analyst come online... it can analyze calls for patterns that represent the real experience.”
From answer to action, in one platform
Findings don't stop at a report. Act on any of them in Cresta’s unified platform: building bespoke detection rules, agent guidance, coaching plans, or AI Agents. When insights live alongside action layers, your business can deflect avoidable contacts, improve agent performance, and boost CSAT.
"AI Analyst is my new best friend and my early Christmas present. I'm having conversations with my conversations, and I'm able to deliver that information to my leadership team so that we can make decisions."
Built to research, not just answer
Plans its own approach
AI Analyst breaks your question into the right sub-questions and decides what to analyze, not one canned query.
Grounds every claim in evidence
Each finding is tied to the exact moment in the conversation it came from, and anything it can't verify against the source is dropped.
Works until it lands on an answer
AI Analyst follows leads and tests explanations until it reaches a resolved, evidence-backed answer, not a wall of text.
Turn every conversation into a competitive advantage
Fortune 500 businesses are gaining unprecedented insight from their unstructured conversation data with Cresta AI Analyst.
