Product Manager
Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data
See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.
How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics
Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.
Building and Deploying Production‑Grade AI Agents: Cresta’s End‑to‑End Approach
In this post, we walk through Cresta’s full lifecycle for building and deploying production-grade AI agents.
Why You Can’t Trust Out-of-the-Box Evaluators
Generic AI evaluators promise plug-and-play accuracy—but fall short where nuance and domain context matter most. This post breaks down why out-of-the-box LLM evaluators mislead enterprise teams, how misalignment erodes trust, and how Cresta’s expert-aligned, transparent evaluation framework turns measurement into a foundation for reliable AI performance.
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