Ryan Muir
Product Manager
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How We Built a State-of-the-Art Research Agent for Call Center Conversation Analytics
Take a deep dive into how we built Cresta AI Analyst, and all of the lessons learned along the way.
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Engineering
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Building and Deploying Production‑Grade AI Agents: Cresta’s End‑to‑End Approach
In this post, we walk through Cresta’s full lifecycle for building and deploying production-grade AI agents.
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Engineering
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Why You Can’t Trust Out-of-the-Box Evaluators
Generic AI evaluators promise plug-and-play accuracy—but fall short where nuance and domain context matter most. This post breaks down why out-of-the-box LLM evaluators mislead enterprise teams, how misalignment erodes trust, and how Cresta’s expert-aligned, transparent evaluation framework turns measurement into a foundation for reliable AI performance.
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Engineering
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