Blog
Wave of Change: Introducing Cresta’s New Brand
The world of enterprise AI is changing fast. We’ve evolved our technology in step with those shifts, supporting customers as they make the move from assistive to autonomous systems – and our brand needed to evolve too.
The importance of PII redaction software for contact centers
Why do companies need PII redaction software? Get a deep dive into everything you need to know to make the right decision
Why Driving Down Average Handle Time is Costing You Money
We analyzed tens of thousands of conversations across Travel, Hospitality, and Financial Services to better understand AHT benchmarks in contact centers across three different industries - Travel, Hospitality, and Financial Services - and to explore how AHT impacts and intersects with revenue.
How to use customer sentiment analysis to drive contact center success
Get a deep dive on customer sentiment analysis and exactly how to leverage it to drive success in the contact center.
How Snap Finance transformed quality assurance with Cresta’s AI
Learn how Snap Finance went from limited understanding of agent performance to 100% quality assurance processes with Cresta AI.
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