Coach more effectively with targeted AI recommendations for every agent
Cresta Coach discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent.
Know what great agent performance looks like
Cresta uses generative AI to evaluate agent behaviors, techniques, and actions on 100% of conversations, and correlates behaviors to outcomes to show you exactly what to reinforce.
“With Cresta, we’re able to see if agents are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results. It’s extremely valuable to our business success.”
Do more coaching in less time
Cresta’s AI recommends specific coaching actions for each and every agent, and supports recommendations with evidence from conversations, outcomes, QM scorecards, and your organization-wide goals.
Boosted supervisor coaching efficiency by
+23%
with Cresta Coach
Coach your coaches to maximize effectiveness
In-depth reports on supervisor coaching effectiveness let you see how your coaching program is driving behavior change and real business results—and which coaches need additional support.
“Cresta’s strength in coaching is unparalleled. It offers market-leading capabilities for enabling supervisor-led coaching and ensuring high engagement for agent self-coaching.”
Why do enterprise contact centers trust Cresta Coach?
Coaching tips
Cresta’s unique AI shows you who to coach & what to coach on, and cites supporting evidence from conversations.
Outcome AI
See what’s really driving results with the industry’s only tools to infer–or associate–conversation outcomes.
Real-time reinforcement
Connect to award winning real-time guidance to reinforce coaching in-the-moment, on every conversation.
Turn every conversation into a competitive advantage
Fortune 500 businesses are coaching agents to drive real behavior change and better business results with Cresta.
