COACH MORE EFFECTIVELY WITH TARGETED AI RECOMMENDATIONS FOR EVERY AGENT
Cresta Coach discovers agent behaviors, connects them to business outcomes to pinpoint
what really matters, and surfaces specific coaching actions for every agent.
Cresta uses generative AI to evaluate agent behaviors, techniques, and actions on 100% of conversations, and correlates behaviors to outcomes to show you exactly what to reinforce.
Cresta’s AI recommends specific coaching actions for each and every agent, and supports recommendations with evidence from conversations, outcomes, QM scorecards, and your organization-wide goals.
In-depth reports on supervisor coaching effectiveness let you see how your coaching program is driving behavior change and real business results—and which coaches need additional support.
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA COACH?
Coaching tips
Cresta’s unique AI shows you who to coach & what to coach on, and cites supporting evidence from conversations.
Outcome AI
See what’s really driving results with the industry’s only tools to infer–or associate–conversation outcomes.
Real-time reinforcement
Connect to award winning real-time guidance to reinforce coaching in-the-moment, on every conversation.
