CUT COSTS WITH VIRTUAL AGENTS THAT LEARN FROM HUMANS TO DELIGHT CUSTOMERS
Cresta Virtual Agent delivers customer service 24/7, ensuring a personal and empathetic experience, informed by human agent learnings, that not only answers questions but also solves problems, regardless of complexity.
Surpass basic Q&A with virtual agents that troubleshoot complex problems, take action, and identify upsell opportunities, enhancing first-call resolution and driving revenue. Ensure that guardrails and permissions are in place to maintain trust and establish clear limitations.
Snap Finance
Engage customers with human-like virtual agents who handle interruptions, understand nuance and emotion, and show empathy. This fosters natural interactions that are always personalized and patient, improving customer satisfaction.
Utilize AI insights and learn from human agent conversations to identify key behaviors that drive outcomes, allowing you to automate more conversations in ways that satisfy customers and maximize business value.
Leverage a unified platform for voice and chat that facilitates smooth transitions and human-in-the-loop synergy between virtual and human agents, ensuring customers do not have to repeat themselves while keeping agents informed to save time and reduce costs.
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA VIRTUAL AGENT?
Customer-centric
A centralized platform for human and virtual agents enhances KPI performance through collaboration, shared insights, and ongoing evaluation.
Enterprise-grade
A hybrid architecture merges the strengths of LLMs with deterministic actions, ensuring quality, trust, and control for enterprise use.
Tailor-made
Low-latency, human-like interactions that align with business needs, systems, and knowledge bases deliver personalized experiences.
