Four benchmarks every contact center leader should know
Leveraging generative AI to power productivity
We all know the tried and true “typical” contact center metrics or key performance indicators (KPIs), but the contact center is constantly evolving. How can leaders think in different, innovative ways to drive productivity, efficiency, and reduce friction? How can they gain insight into customer behavior while also benefiting the organization longer-term?
In our new ebook, we do a deep dive into four benchmarks that can give you and your team extra nuance. You’ll learn:
- A new approach to driving and measuring revenue in the contact center
- A breakdown of the key components that go into average handle time
- How generative AI unlocks excellence across all four of these benchmarks
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.