Maximizing sales and customer value with AI in the health insurance industry

The aftermath of the COVID-19 pandemic has had dramatic effects on contact centers in the insurance industry. Customer interactions can be emotionally charged and opportunities for insurers to deliver value are limited. To do that, agents must have the necessary tools.

In this paper, we explore:

1. Key trends impacting challenges in the insurance industry
2. Critical strategies for success
3. Why the future of contact center success is inextricably linked with AI technology