Change Log
New at Cresta
Stay up to date with the latest product releases, AI improvements, and platform enhancements. Explore new features, performance updates, and bug fixes — all in one place.
January Product Launches
2026
August
2026-08-30
Agent Assist
View answers for ignored knowledge hints
Admins and managers can now review the answers agents would have seen for knowledge hints they didn’t open. In Closed Conversations, look for assistance marked Ignored. Expand the section to view the hint details and the answer that would have been displayed if the agent had opened it.
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