Informe 2026 sobre la plantilla de CX
Lo que 300 responsables de CX, atención al cliente, operaciones y TI revelan sobre cómo la IA está cambiando el trabajo, los puestos y la prestación del servicio
Cresta named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025
Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report, which evaluates 10 vendors across 31 criteria. Download your complimentary copy of the report today.
State of the Agent Report 2024: GenAI's Rise in the Contact Center
In this report, we share a deep dive into research on how contact center agents genuinely feel about the use of generative AI in their day-to-day lives. You’ll learn why agents are more accepting of AI than it may seem, and which applications are most impactful.
Market Study: State of Generative AI
This report explores how generative AI goes far beyond simply automating the contact center, and instead elevates the full operational scope of the contact center. You’ll learn where generative AI can have the most impact, and how to nimbly navigate these changes to your organization.
The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.
Sales Effectiveness in Revenue-Generating Contact Centers
Cresta surveyed 300 sales and service-to-sales leaders to understand how they are navigating industry-wide changes, adopting new best practices, and preparing for the future.
The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2022
This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.
Smart Contact Centers
Which contact center needs are most urgent? Which solutions should you prioritize? How will technology impact the role of agents? This market study has the answers!
Hot Vendors in AI for the Contact Center, 2022
Retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new technologies. Listen to the webinar to learn more.
Cresta Insights Report: Reducing Ramp Time & Agent Attrition In Contact Centers
Agent Assist as a Service for Contact Centers: Real-Time Coaching Is Just the Beginning
See why Aragon Research is calling Agent Assistance the next frontier of the intelligent contact center, and how to get started with this technology.
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