New! Cresta Insights Report on Agent Ramp and Attrition! Read the full report here!

Press

The creator of Google’s self-driving car project is now working to automate boring office functions

The creator of Google’s self-driving car project is now working to automate boring office functions

Sebastian Thrun, one of the best known entrepreneurs in Silicon Valley, is taking on a new challenge that’s a big shift from his work in autonomous transportation or online education:

He’s working to automate sales chats.

Thrun, who founded Google’s research lab X and its autonomous car project, education start-up Udacity, and electric aircraft company KittyHawk, is a co-founder and chairman of a stealthy enterprise company called Cresta AI. He’s the elder statesman of the founding team, which includes Zayd Enam, Tim Shi, and Andre Esteva, who are all in their late 20s…

In the News

Cresta Welcomes Google Contact Center AI Co-Founder As Market...

read more

Cresta recognized in Forrester’s New Tech: Conversation Intelligence For...

read more

Building ML to Make Humans More Effective

read more

From the blog

3 Future-Forward Contact Center Performance Management Tips

Demand for customer support continues to grow not only in size but complexity.

Cresta Team read more

CX Employee Experience: How to Help Agents Love What...

In contact centers, we’ve heard time and time again: the bedrock of customer...

Cresta Team read more

Contact Center Employee Churn: How to Stop the Revolving...

Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels....

Cresta Team read more