The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Intelligent Virtual Agents Are Making the Contact Center Smarter and More Accessible
Aragon Research releases its first Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC). The race is on to improve customer experience (CX) and employee experience (EE) within the contact center, and technology providers are using conversational AI technology to achieve this goal.
This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.
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What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.
