The ROI of Real-Time Agent Guidance
"Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates."
This report, completed by Aberdeen Strategy & Research, highlights how AI helps align agent performance with Customer Expectations. See how real-time artificial intelligence (AI) is helping contact centers maximize agent performance, create happy customers, and reduce costs — the three top priorities of most contact center leaders in 2021.
Download Aberdeen's report to learn:
- How real-time AI is improving agent performance, even during WFH.
- How AI driven real-time guidance drives a 3.3x increase in customer retention.
- How modern contact centers are leveraging AI to take quality assurance to the next level.
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5 Real-Time Agent Augmentation Strategies That Drive Real ROI
Discover how Cresta Agent Assist uses outcome-driven AI, deep conversation context, and integrated data to unlock unique use cases with significant business value.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
