For customer service teams
Real-time guided responses help customer advocates deliver a more personalized customer experience, faster.
Real-time behavioral coaching and proven responses ensure satisfaction.
Help your new team members get access to expert insights on day one. Your team sell faster and automate repetitive tasks.
Quick access to the right answers means faster first call resolution and decreased future support volume.
Automated real-time coaching lets you scale coaching to every conversation.
Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta helps boost employee morale and culture.
Quickly address customer needs with real-time guidance that references your knowledge base.
Help agents continuously improve with live coaching based on top performers and industry best-practices.
Deliver an amazing customer faster with quick access to knowledge base articles, increased concurrency, and automated ticket creation.
Understand your team's strengths and weaknesses and identify tactics that are working and those that need some more fine-tuning.
Ensure compliance with guidelines and best practices on every interaction. Easily revise and roll out talk tracks and methodologies.
Cox Care Leader
