For retention teams
Customer relationships ebb and flow. Coach teams to find the perfect solution to fit each customer's individual needs.
Find the product and service mix that meets each customer's needs.
Make every customer interaction personalized and consistent.
Get new agents ramped and delivering expert CX on day one.
Scale coaching to every conversation with automated real-time coaching.
Cresta helps agents navigate precarious customer conversations with confidence. By helping teams hone their skills and more easily find success, Cresta helps boost employee morale and culture.
Handle every retention conversation with care. Just-in-time coaching ensures agents have the behavioral cues to navigate customer conversations with confidence.
Analytics and reports highlight your team's progress towards better retention. Uncover key churn drivers to inform enablement and go-to-market strategy.
Interact according to retention best practices. In the event those best practices change, immediately roll them out to every agent.
Sr. Director of Digital Sales and Service @ National Retailer