Turn churn risks into loyalty that lasts across every conversation
Identify the hidden drivers of churn, improve save rates with targeted real-time guidance, and deploy human-like AI Agents to scale retention operations through proactive outreach and after hours support. All with a unified AI platform, built for enterprise scale.
Empower every agent to save more customers
Cresta Agent Assist gives every agent the tools to confidently navigate high-stakes conversations. With real-time guidance, rebuttals, and incentives, reps can deliver the right message at the right moment—every time.
- Guide agents through complex saves with targeted real-time guidance
- Surface rebuttals, incentives, and best practices when they’re needed most
- Eliminate distractions with automated note-taking and post-call wrap-up
Uncover and scale the behaviors that drive loyalty
Cresta Conversation Intelligence reveals the specific actions that prevent churn—tracking them across every conversation to improve coaching, quality, and outcomes. Understand what works, reinforce it, and close gaps before they become losses.
- Identify the behaviors and offers that actually drive retention
- Automatically monitor every conversation for adherence and impact
- Coach reps based on real data and personalized recommendations
Scale retention operations without sacrificing outcomes
Cresta AI Agent extends your retention team with proactive, human-like outreach and ensures no opportunity to save a customer goes unanswered. It engages with empathy, resolves common issues instantly, and seamlessly escalates when needed.
- Boost retention with always-on, brand-aligned conversations
- Scale with intelligent automation that complements your team
- Preserve customer value with thoughtful, context-rich escalation
One AI partner. Proven results across every contact center use case.
How Aptive Drove Over $2 Million in Customer Retention with Cresta’s Real-Time AI
9%
Increase in save rate on cancellation calls
3x
Return on investment
Turn churn risks into loyalty that lasts
See the unified platform for human and AI agents in action with a personalized demo.
