Reimagine coaching and QA with Cresta's cutting-edge generative AI
Layering Cresta within your existing contact center infrastructure is not just a game-changer—it's a paradigm shift. In this webinar, we'll explore how Cresta is not only transforming agent coaching and QA, but also reshaping the contact center landscape as a whole with generative AI at the core of innovations that allow leaders to harness actionable insights, streamline operations, and drive growth.
In this must-attend event, we'll tour Cresta’s innovative post-call features helping drive agent coaching & QA, including the latest enhancements to Outcome Insights and Cresta Opera. To provide insight into Cresta’s transformative impact on coaching & QA operations for clients, we will be joined by David Sauer, from Vivint—a heavy Cresta Opera user (and an opera singer to boot).
Don't miss this opportunity to learn how Cresta’s Post-Call solution can put you at the forefront of the contact center revolution. Join us to see the latest AI-driven innovations and uncover what they could mean for your organization. Reserve your spot today!
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Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
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