Layering Cresta within your existing contact center infrastructure is not just a game-changer—it's a paradigm shift. In this webinar, we'll explore how Cresta is not only transforming agent coaching and QA, but also reshaping the contact center landscape as a whole with generative AI at the core of innovations that allow leaders to harness actionable insights, streamline operations, and drive growth.
In this must-attend event, we'll tour Cresta’s innovative post-call features helping drive agent coaching & QA, including the latest enhancements to Outcome Insights and Cresta Opera. To provide insight into Cresta’s transformative impact on coaching & QA operations for clients, we will be joined by David Sauer, from Vivint—a heavy Cresta Opera user (and an opera singer to boot).
Don't miss this opportunity to learn how Cresta’s Post-Call solution can put you at the forefront of the contact center revolution. Join us to see the latest AI-driven innovations and uncover what they could mean for your organization. Reserve your spot today!
Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.
See how an AI-driven workflow surfaces a real-time behavioral checklist for an agent, highlighting key behaviors proven to increase collections, such as payment negotiation.
In this live demo, you'll discover how effortlessly you can identify hidden patterns, pinpoint the causes behind issues, and find solutions.