How Porsche is using AI to drive customer experience
Join Porsche North America's Manager of Customer Care, Jeffrey Newman, and Cresta AI's Customer Success Leader, Christopher Reese, for an exclusive webinar on how Porsche is using AI to drive customer experience.Watch this on-demand webinar to learn how Porsche has implemented Cresta's real-time intelligence to enable their team of support agents with real-time coaching and accurate, relevant information at the moment they need it. Discover how Cresta's omnichannel engagement helps Porsche to ensure that customers get support wherever they look for it, creating a more connected ownership experience.Don't miss this opportunity to learn from industry leaders on how to enhance your customer experience with AI.
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Introducing Cresta CLI
Cresta CLI is a command-line interface for the Cresta platform. Developers and the coding agents they work with can read an AI agent's full configuration, query real production conversations, traces, and feedback, script those results into the tools their team already uses, and run tests and deploys inside their own CI/CD pipeline.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.
How Sunbit scaled VIP-level service to millions of customers with Cresta AI
Sunbit's contact center was growing faster than their IVR could handle. By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10% — while customer satisfaction went up.