As the landscape of customer service continues to evolve, CX leaders are increasingly faced with the dual challenge of meeting customer expectations while driving business growth. In fact, 54% of companies have added sales quotas for their service agents. Traditional methods that focused solely on issue resolution are no longer sufficient. Instead, there is a growing need for contact centers to adopt a service-to-sales strategy that can cultivate customer loyalty and leverage opportunities for revenue generation. Fortunately, AI already is showing significant promise in helping service representatives master the art of sales.Metrigy CEO Robin Gareiss and James Russell, Customer Strategy Director at Cresta, will delve into the pivotal role generative AI plays in driving the service-to-sales transformation within contact centers. Join them as they uncover the key market trends shaping this dynamic and the strategies needed to stay ahead. In this webinar, you’ll learn:
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.