As the landscape of customer service continues to evolve, CX leaders are increasingly faced with the dual challenge of meeting customer expectations while driving business growth. In fact, 54% of companies have added sales quotas for their service agents. Traditional methods that focused solely on issue resolution are no longer sufficient. Instead, there is a growing need for contact centers to adopt a service-to-sales strategy that can cultivate customer loyalty and leverage opportunities for revenue generation. Fortunately, AI already is showing significant promise in helping service representatives master the art of sales.Metrigy CEO Robin Gareiss and James Russell, Customer Strategy Director at Cresta, will delve into the pivotal role generative AI plays in driving the service-to-sales transformation within contact centers. Join them as they uncover the key market trends shaping this dynamic and the strategies needed to stay ahead. In this webinar, you’ll learn:
Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.
See how an AI-driven workflow surfaces a real-time behavioral checklist for an agent, highlighting key behaviors proven to increase collections, such as payment negotiation.
In this live demo, you'll discover how effortlessly you can identify hidden patterns, pinpoint the causes behind issues, and find solutions.