Blog
Wave of Change: Introducing Cresta’s New Brand
The world of enterprise AI is changing fast. We’ve evolved our technology in step with those shifts, supporting customers as they make the move from assistive to autonomous systems – and our brand needed to evolve too.
AI Maturity: Securing ELT Buy-In for AI Initiatives
Your AI Maturity path is only as successful as the buy-in you have across the company, most critically your ELT. Learn how to ensure success.
How Cresta Scales Real-Time Insights with ClickHouse
Scaling real-time data analysis is crucial for enterprises. Learn how Cresta adopted ClickHouse to provide high-performance insights for contact centers, overcoming key challenges to meet the needs of our expanding client base.
Introducing AI Analyst: Business Insights Delivered in Minutes
Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.
Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)
In this Cresta IQ, we're looking at millions of conversations to understand the state of enterprise knowledge bases in contact centers.
Cresta Secures First ISO 42001 Certification in Contact Center AI Space
Leveraging Technology for AI Maturity: Choosing the Right Tools and Platforms
In today’s fast-evolving customer service landscape, staying ahead means more than just keeping up with trends—it requires a strategic focus on the tools and platforms that will future-proof your contact center. As enterprises navigate the complexities of AI adoption, understanding their stage of AI maturity becomes essential.
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