Leading Brands Share Best Practices for Building High-Performing Remote Teams
More than $1 of every $5 was spent online in the second quarter of 2020, the highest e-commerce penetration on record. With consumers flocking to digital channels, customers are now interacting with remote contact center agents rather than store sales associates.
This eBook provides the insights, the lessons learned and the tested best practices from leading contact centers, including Cox, Sleep Number and Intuit. Learn how to empower your contact center teams to successfully address customer demand and proactively capture sales.
You will learn:
- How to overcome a contact center’s biggest remote coaching challenges
- How to best leverage remote training processes and tools
- How to maintain the personal relationships that drive performance in a remote world
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Cresta: The Unified Platform for Human and AI Agents
Cresta brings together customer insight, automation, and human expertise in a single platform, so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.
Inside Brinks Home’s AI Strategy to Reduce Call Volume and Modernize Customer Support
Phil Kolterman of Brinks Home shares how Cresta has created major impact in their customer experience, transforming the contact center.
