Leading Brands Share Best Practices for Building High-Performing Remote Teams
More than $1 of every $5 was spent online in the second quarter of 2020, the highest e-commerce penetration on record. With consumers flocking to digital channels, customers are now interacting with remote contact center agents rather than store sales associates.
This eBook provides the insights, the lessons learned and the tested best practices from leading contact centers, including Cox, Sleep Number and Intuit. Learn how to empower your contact center teams to successfully address customer demand and proactively capture sales.
You will learn:
- How to overcome a contact center’s biggest remote coaching challenges
- How to best leverage remote training processes and tools
- How to maintain the personal relationships that drive performance in a remote world
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"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
Introducing Automation Discovery: Build the Blueprint for CX Automation
Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.
