Leading Brands Share Best Practices for Building High-Performing Remote Teams
More than $1 of every $5 was spent online in the second quarter of 2020, the highest e-commerce penetration on record. With consumers flocking to digital channels, customers are now interacting with remote contact center agents rather than store sales associates.
This eBook provides the insights, the lessons learned and the tested best practices from leading contact centers, including Cox, Sleep Number and Intuit. Learn how to empower your contact center teams to successfully address customer demand and proactively capture sales.
You will learn:
- How to overcome a contact center’s biggest remote coaching challenges
- How to best leverage remote training processes and tools
- How to maintain the personal relationships that drive performance in a remote world
View more resources
What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce
Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.
Alaska Airlines + Cresta: Service at a New Altitude
Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.
Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.