Bringing Cresta's AI Agent to Avaya Infinity: Inside a New WebSocket Voice Integration
What makes Avaya's new streaming media integration different, and what we learned putting a voice AI agent on top of it.
Evaluating Speech-to-Text Quality: Beyond Word Error Rate
A look at why Word Error Rate alone isn't enough to evaluate speech-to-text quality, and which metrics actually predict downstream AI performance in contact center environments.
Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data
See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.
Bringing Cresta's AI Agent to Avaya Infinity: Inside a New WebSocket Voice Integration
What makes Avaya's new streaming media integration different, and what we learned putting a voice AI agent on top of it.
Evaluating Speech-to-Text Quality: Beyond Word Error Rate
A look at why Word Error Rate alone isn't enough to evaluate speech-to-text quality, and which metrics actually predict downstream AI performance in contact center environments.
Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data
See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.