Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
Bringing AI Agent Development to More Teams with Cresta and Anthropic
Learn about how Cresta leverages Anthropic to make it easier for teams to build, test, and deploy AI agents for CX
Bringing Cresta's AI Agent to Avaya Infinity: Inside a New WebSocket Voice Integration
What makes Avaya's new streaming media integration different, and what we learned putting a voice AI agent on top of it.
Evaluating Speech-to-Text Quality: Beyond Word Error Rate
A look at why Word Error Rate alone isn't enough to evaluate speech-to-text quality, and which metrics actually predict downstream AI performance in contact center environments.
Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data
See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.
Observability for AI Agents: Tracing Multi-Service LLM Pipelines with Langfuse
A look at how Cresta traces and debugs complex AI agent pipelines in production—from retrieval to generation to tool use—and why observability is critical to improving performance at every step.
Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
Bringing AI Agent Development to More Teams with Cresta and Anthropic
Learn about how Cresta leverages Anthropic to make it easier for teams to build, test, and deploy AI agents for CX
Bringing Cresta's AI Agent to Avaya Infinity: Inside a New WebSocket Voice Integration
What makes Avaya's new streaming media integration different, and what we learned putting a voice AI agent on top of it.
Evaluating Speech-to-Text Quality: Beyond Word Error Rate
A look at why Word Error Rate alone isn't enough to evaluate speech-to-text quality, and which metrics actually predict downstream AI performance in contact center environments.
Automation Discovery: Designing Systems to Extract Blueprints from Conversation Data
See how Cresta’s Automation Discovery turns unstructured conversation data into clear workflow blueprints, helping teams identify repeatable patterns, uncover edge cases, and assess automation readiness with more confidence.
Observability for AI Agents: Tracing Multi-Service LLM Pipelines with Langfuse
A look at how Cresta traces and debugs complex AI agent pipelines in production—from retrieval to generation to tool use—and why observability is critical to improving performance at every step.