Blog
Presentamos la nueva generación de Cresta Insights: un sistema completo para que las empresas entiendan su CX
Descubra cómo los últimos avances de Cresta Insights combinan un Topic Discovery más sólido, la detección de tendencias en tiempo real y un AI Analyst más autónomo para pasar antes de las señales del cliente a la acción.
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GraphQL for the React Redux Developer
Migrate toGraphQL using the Apollo Client library to take advantage of advance GraphQL features.
Demo Day: Cresta's Platform - Auth, APIs, and More
"Cresta's path to a robust API layer that allows us to support our 1st party usage and potential future 3rd party usage "
Cresta's Summer '21 Release
Taking Customer Care from a cost center to a value center
How Science Fiction Inspires Human-AI Collaboration at Cresta
AI shines best when it's collaborating with humans.
An Innovative Approach to Closing the Agent Performance Gap
Every organization suffers from a performance gap between its top employees and the rest. This issue is as prevalent as ever when it comes to the contact center
What is the Performance Gap Costing Your Business Each Year?
Imagine if every employee performed like a top performer?
4 Ways to Assist Contact Center Agents with AI & Automation
Today’s modern contact center provides critical touchpoints for a variety of customer communications. Whether it’s phone calls, texts, webchats, email, or social media channels, contact centers have evolved beyond
Prioritizing the CX Metrics That Matter
Metrics can define an organization’s culture and operational style. They’re also a key component of how contact center teams are evaluated
Investing in Cresta: Supercharging Agents in Real-Time
Facebook LinkedIn Twitter Nailing customer experience is tough. Every conversation, across every channel, counts. And while much in our lives has changed since the 1960s, the site of these customer conversations has not: the contact center.
A Letter From the Founders
At Cresta, we’re on a mission to enable everyone to be 100x as effective at work. And today, we’re excited to announce our $50M Series B round of funding.
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
Cresta's Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Spring Launch: But Wait, There's More!
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
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