Blog
Presentamos la nueva generación de Cresta Insights: un sistema completo para que las empresas entiendan su CX
Descubra cómo los últimos avances de Cresta Insights combinan un Topic Discovery más sólido, la detección de tendencias en tiempo real y un AI Analyst más autónomo para pasar antes de las señales del cliente a la acción.
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Scaling Behavior Change Across 1,000 People
Cresta combines machine learning and cognitive psychology to drive behavior change at scale, transforming every agent into an expert agent.
How To Maximize Contact Center Productivity: The Complete Guide
Contact centers are operationally-complex and offer no shortage of challenges for managers and front-line workers.
Improve Your Net Promoter Score with Cresta
Call centers have been flooded with an unprecedented amount of call volume since the beginning of the pandemic as customer
A Modern Approach To Improve Employee Engagement & Satisfaction
With so many disruptions affecting workers, business leaders have a tremendous opportunity to
How We Reduced Our Labeling Cost by 10x
How we reduced our labeling cost and efforts by over 10x, while continuously pushing our accuracy benchmarks forward
What's Your Average Handle Time (AHT)?
Average Handle Time (AHT) is a tried-and-true metric impacting several mission-critical contact center key performance indicators (KPIs)...
Action Directed GPT-2
How we made a new controllable language model to make chat agents more effective by making them follow best actions.
Cresta joins AWS Contact Center Intelligence (CCI) Partner Network
Now, customers can easily bring contact center solutions into their business, and immediately add Cresta’s unique ability to quickly improve each agent in their real-time interactions.
Former AT&T CEO, John Donovan, Joins Cresta’s Board
John brings more than 30 years of experience in the technology industry to Cresta’s board.
Announcing Cresta for Customer Service
Real-Time Assistance and Conversational Insights for Customer Service Teams
3 Key Concepts for Creating AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving a car without any human input, and helping you craft a perfect email.
Cresta: A System of Record for Expertise
Think about the last time you taught someone something difficult. Did you just tell them...
So You've Moved to a Virtual Contact Center, Now What?
Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
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